Final Assessment Review

Travel Partner Elizabeth is confused about her rates. She has two bookings, in the same category, where one is priced $34 per person more than the other room. Upon research, you find that the rooms were booked at separate times, and with different promotions. Neither promotion is available at this time. Both reservations are for friends traveling together, and she would like you to honor the lower rate for both bookings. Elizabeth is kind, however, she is very persistent about getting this done and will not take no for an answer.

This is an example of when to reach out to GRS to inquire about special faring the booking and advocate on behalf of the travel partner.

• TRUE

• False

For groups using the average calculation for tour conductor, how will the system determine the tour conductor value?

• Average of guests 1 and 2 pricing from the booking with the lowest price point in the most sold category.

• Average of all guests 1 and 2 across the entire group.

Travel Partner Kathy calls to cancel a booking within her group. True or False: Based on the screenshot below, the cancellation was handled correctly?

• TRUE

• FALSE

A couple has applied FCCs for $500 for each guest to their reservation. For purposes of calculating the tour conductor, what value will the system use?

• The FCCs will not change the TC value.

• The amount minus the FCCs values.

Travel Partner Jeannie would like to use 4 GAP points for a $50 per person, per day, oceanview stateroom cruise fare rate for her and a guest. Is this something that we can offer?

• YES

• NO

After reviewing the below Value Add request from Travel Partner Justin, please select the best response.

• The Value Add request you have submitted will be declined, due to the service being offered by Royal Caribbean.

• Your request for a Value Add will be approved, please assure all payments are collected in addition to the gross balance due per reservation.

Travel Partner Jack would like to cross reference a guest inside his group for late dining with a guest in another agency’s group.

Can you assist Jack with this request?

• Yes, using the Booking Cross Reference screen you can tag the guests together from the two groups.

• No, guests inside of a group cannot be tagged for dining with guests in a different group.

Travel Partner Robert would like to order some Royal Gifts items for his group.

Can he purchase and pay for these items with his group payments?

• No, Royal Gifts items cannot be purchased through AffairWhere or the reservation system.

• Yes, all of the above Royal Gifts items can be booked through AffairWhere and paid for with payment on the group level.

Travel Partner Alice would like a refund of the payment her agency provided to cover the initial deposit on her group. What would be the correct reason code for this type of refund?

• CCR Credit Card Refund

• GOP Overpayment

How many total guarantees are left to be sold?

• 5

• 6