VXA New Hire: Rajesh, Victor, and Hector

1. How long can viewers choose to PAUSE their accounts?

• Up to a month

• Up to 16 weeks

• Up to 180 days

• Up to 12 weeks

2. True or false - Offering a refund, credit, or concession is always the solution to resolve?

• True

• False

3. What is true about refunds?

• Do not refund an account if any portion is on a billing hold

• Refunds are not allowed under any circumstances

• 5 month maximum refund

• None of these answers

4. True or false - Concessions is used for Credits, Refunds, or Product/Product discounts found in Flanders>Billing> Concessions

• True

• False

5. What is the MAX # of new downloads the viewer can have ACROSS multiple devices for offline viewing?

• 15

• 25

• 10

• 5

6. True or false - In the phonetic alphabet, ESPN stands for the letter E?

• True

• False

7. If a viewer takes their Fire Stick to watch Hulu+Live TV while traveling,

• their home location will change

• they won't be able to login

• their add-ons won't work

• they'll have to contact Amazon to set it up

8. TRUE/FALSE: The Disney Bundle is included on Live TV Plans?

• True

• False

9. You must get the viewer’s acknowledgment for Disney Bundle positioning to get credit in the ….

• CSAT survey

• Disney Streaming Quality Guide

• Kuddos

• None of these

10. What three apps are included in one GREAT bundle?

• Hulu, Disney, Prime

• ESPN, Hulu, Netflix

• ESPN, HBO Max, Hulu

• Hulu, Disney, ESPN