Office Procedures - Correspondence

What kind of format is recommended for an effective business letter?

• Reverse Format

• Center Format

• Block Format

• Circle Format

Answer explanation

Block format keeps the text left justified and single spaced, with double spaces between paragraphs and different sections.

In a business letter, you would greet the reader in the salutation, use this example...

• Dear Moore,

• Dear Mrs. Moore:

• Hello Moore,

• Dear Maria,

The last paragraph in a business letter should state a

• Call to Action, stating what you want the reader to do

• Details of Main Point

• Introduce yourself

• Main Point, or reason you are writing letter

A formal closing, before you sign or type your name, would be

• When I see you next time,

• Bye,

• It's been real,

• Sincerely,

In a business letter, skip four lines after the closing to put

• A nickname

• Just your name

• Your name, job title, company name

• Your greeting

Emails can be copied and forwarded how many times?

• indefinitely

• just once

• a couple times

• five times

The Subject line in an email can be left empty, when?

• When I forgot why I was sending an email.

• When I need to send an email as fast as possible.

• When I know the recipient personally

• Never, never, never!

It's a good idea to put additional email recipients addresses in the "cc" or "carbon copy" because...

• Those who are cc are required to respond

• They can read the email without having to respond

• CC stand for "Chocolate Chip"

• CC stands for "Captain Crunch"

Mail just received in a mailroom is usually placed

• in a sorting room, ready to be opened and processed

• on the floor in a box till someone notices

• straight to employees, without sorting

• directly into a shredder, since no one reads mail anymore

Mailroom workers are supposed to adhere to privacy standards because

• using someone else's private information is okay once in a while

• telling private information to their family and friends is fine

• Mail contains private information and needs to be discreetly processed

• private information is not a big deal