Day 21 Intro to Limitations

What are the four main areas of concern when we mitigate risks?

• Name, Phone number, Address & SSN

• Identity, Location, Transactions & Merchandise

• Identity, SSN, Location & Merchandise

• Identity, Supplier, Location & Transactions

Answer explanation

When we mitigate risks on a PayPal account, the four main areas of concen we review would be Identity, Location, Transactions & Merchandise

What SOL do we use to check which limitations can an IR teammate lift?

(a)  

Which of the documents can be accepted as Proof of Identity?

• Social Security Card

• Driver's License

• Phone Bill

• Official Receipt

Answer explanation

Photo ID / Proof Of Identity (POI) – Any state or federal photo ID with name and date of birth on it.

Ref: SOL9000

These are the info center articles that we would check if a document submitted by the customer is valid and/or acceptable. (Select all that apply)

• SOL9000

• SOP2799

• SOP3178

• SOL2252

A US account has been limited because of recent logins which were all coming from India. What do you think is the Area of concern in this scenario?

• Identity

• Location

• Transaction

• Merchandise

These are the limitation teammates who review accounts once the customer responds, review the documents and information of the customer, and lift the limitation when risks were mitigated.

• Queue Teammates

• Appeals Teammates

If a customer asks "why is my account limited?", as an IR teammate, what SOL would you check to answer the customer's question?

(a)  

This is the type of limitation wherein the customer cannot send nor receive payments, request money, withdraw money and close their PayPal account.

• Pending

• Warning

• Low

• High

Answer explanation

The answer can be found on SOL576

How are limitations on a customer's account be placed?

• By the System or a Batch Actor.

• By a teammate

• A teammate and the system/batch actor.

• By the IVR

Answer explanation

The answer can be found on SOL576

This is the type of limitation wherein the customer cannot send payments, request money, withdraw money and close their PayPal account.

• Pending

• Warning

• Low

• High

Answer explanation

The answer can be found on SOL576