Quiz Mass

With the reference to missed SMS alerts customer will have the option to block Missed alerts service if they don’t want alerts

• True
• False

Vip call service allows customer to manage their outgoing calls on their number

• True
• False

All MBB bundles are once off and will not be auto subscribe

• True
• False

For (jazz digit 4G classic) mobile bundle activation dial *670#

• True
• False

Threshold MBB usage and expiry notification will be trigged as per all day usage ( 24 HRS ) quota

• True
• False

Which statement is true with reference to beep call

• Customer can sent total 10 beeps in a day where 1st beep will be free of cost and rest 9 beep will be charged RS. 0.10/beep call
• Customer can sent total 15 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.11/beep call
• Customer can sent total 16 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.12/beep call
• Customer can sent total 15 beeps in a day where 1st beep will be free of cost and rest 14 beep will be charged RS. 0.20/beep call

While activating/ deactivating offer / bundle from CSRTB

• All of the above options
• We will not communicate any TAT to the customer and after consulting CSRTB we wll guide customer that product has been added / deleted ( after refreshing the page and consulting Memos ) and a confirmation sms will also be sent
• we will communicate any TAT ti the customer and after consulting CSRTB
• we will communicate any TAT to the customer and will not consult system further

While handling jazz adjustment / usage related complaint on data : data reservation complaint will only be catered for

• HV and mass both
• HV customer
• Mass customer
• none of the above

If any offer / bundle is unsubscribed in CSRTB then

• It will remain active in CSRTB
• All of the above
• All of the above
• It will be immediately be removed from respective tab ( voice / data / mix/ others) and customer will not be able to use the remaining incentive

While activating offer/ bundle from helpline incase of insufficient balance

• insufficient balance error will be received if package / bundle / offer subscription is attempted on low balance
• insufficient balance error will be received if package / bundle / offer will be activated
• Bundle will be activated and will be charged after recharge
• None of the above