
Final Quiz Review
Authored by Petergaye Marsden
Professional Development
Professional Development
Used 5+ times

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29 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is the expiration for HGV/MKT certificates
2 Years from tour date
1 year from tour date
3 years from tour date
2.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Who can be added in to a relationship
Adult Sibling
Spouse
Roommate
Domestic partner
Minor Child
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
A guest is booked through a travel agency and looking to get quote for a free cruise what would be the correct course to take
Do not provide a quote for the redemption. Advise the guest to have their TP call in. The agent who speaks with the TP is responsible for making the quote
Review the redemption and enter a quote into the service history but DO NOT advise the guest the value of the free cruise.
Advise the guest of the current value, but let them know pricing is subject to change and the TP will need to finalize the value when they call in. The agent who speaks with the TP will make the actual quote.
Quote the redemption and advise the guest of the value of the free cruise
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which tab in seibel is used to add self report
Activities
Profile
Cruises
360 View
5.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
RIR certificate issued in which year have processing fee
2020
2019
2016
2017
2018
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What price should be used for HGV covered sailings
Standard rate
NRD Rate
Prevailing promotions
Refundable deposit
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What penalty phase will a world cruise booking be in at 100 days to sailing
50%
100%
deposit only
75%
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