What does BCSBI stand for

• Banking Code and State Bank of India

• Bankding Codes and standards Board of India

• Banking core and Standards Board of India

• Banking Corps and Standards Board of India

Which are the two codes evolved by BCSBI

• Code of Bank's commitment to Customers

• Code of Bank's commitment to MSMEs

• Code of Bank's Commitment to Micro and Small Enterprises

• Code of Banks commiment to customers & to Micro and small enterprises

Which right of customer is not included in the codes

• Right to fair treatment

• Right to Transparency, fair and honest dealing

• Right to suitability

• Right to Safety

While sanctioning home loan, if a banks asks customer to take insurance of the house form a particular insurance company only, which right of customer is violated by the bank

• Right to fair treatment

• Right to transparency & honest Dealing

• Right to suitability

• right to Privacy

If a customer is not satisfied with the reply or does not get the reply from bank for the compliant lodged with the bank, he can approach Banking Ombudsman after how many days after date of receipt of complaint by bank.

• 7 days

• 15 days

• 30 days

• 60 days

IF customer is not happy about choice of his current/savings account, he can within 14 days of opening the account

• approach for closure of account along with any interest it may have earned, without any penal charges

• approach bank to switch to any other account without penal charges

• Ask bank to pay compensation

• both a and b

What is not correct about exchange of soiled/mutilated notes at bank's branches

• Bank should exchange soiled/mutilated notes and issue good quality clean bank notes upto a prescribled limit per day

• Bank have to extend facility to walk in customers also

• Bank can ask all such customers to furnish the PAN card Copy

• For transactions above a specified amount, banks can ask customers to furnish the PAN card Copy

Bank should settle claims in respect of deceased depositors and release payment to survivors /nominee on production of proof of death of depositor and suitable identification of claimants to bank's satisfaction within a period not exceeding

• 7 days

• 14 days

• 15days

• 30 days

Bank to return the securities /documents /title deeds to mortgaged property within how many working days of payment of all dues to it

• 7

• 10

• 15

• 30

What is incorrect statement about Safe deposit locker in banks

• bank has not details about the contents of locker

• Bank does not get the insurance done for contents of locker

• The relation of banker & customer is of lessor and lessee

• Customer cannot approach Banking Ombudsman if he has any complaint