Service Exam

Service Exam

1st Grade

12 Qs

quiz-placeholder

Similar activities

Reported speech - Wh question

Reported speech - Wh question

1st - 12th Grade

13 Qs

reforzamiento Inglés

reforzamiento Inglés

1st Grade

15 Qs

Tenses Grade 1

Tenses Grade 1

1st Grade

12 Qs

BI-YEAR 1

BI-YEAR 1

1st - 10th Grade

10 Qs

Colour and Shapes

Colour and Shapes

KG - 1st Grade

10 Qs

Vocabulary

Vocabulary

1st - 5th Grade

15 Qs

english grade 1

english grade 1

1st Grade

17 Qs

Simple Past

Simple Past

KG - 5th Grade

10 Qs

Service Exam

Service Exam

Assessment

Quiz

Life Skills, Professional Development, English

1st Grade

Practice Problem

Medium

Created by

Jollibee DT

Used 3+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the standard TAT

120 seconds

120 minutes

60 minutes

90 seconds

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Turnaround time starts when______

the counter greets the customer.

the customer reaches the counter and greeted by the counter crew.

the customer starts lining up the counter.

customer reaches the counter.

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The following are the standard way of giving service water incase customer asked for it EXCEPT:

Ask politely the customer to wait but do NOT get the empty tumbler from the customer.

Dining crew relays the request of service water to the counter assembler

Refill directly from the original tumbler the customer used during eating.

After filling up the tumbler, counter assembler places the water on the Jollibee tray and calls the dining crew. Dining then give to the customer asking them to get the tumbler.

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the standard FST?

5 minutes

4 minutes

3 minutes

2 minutes

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What do you mean by FST of Food Serving Time?

Food Serving Time starts when the customer receives his/her change until all products are served.

Food Serving Time starts when the customer reaches the counter and ends when the all products are served.

FST starts upon lining up in the counter and ends when all products are served.

FST starts when the customer receives the pending number and ends when all products are completely served.

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the correct definition of TAT?

TAT starts when the customer reaches the line and ends when all he reaches the counter to order.

TAT starts when the customer reaches the counter and ends when the customer leaves the counter with or without pending orders.

TAT starts when the customer is greeted with the counter and ends when all products are served.

TAT starts when the customer reaches the counter and ends when he leaves the counter.

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

WHAT is OPA mean?

Oder, Payment and Assembly

Ordering, Payment and Assembly

Order-Taking, Payment and Assembly

Order, Payment & Assembly

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?