Service Exam

What is the standard TAT

• 120 seconds

• 120 minutes

• 60 minutes

• 90 seconds

Turnaround time starts when______

• the counter greets the customer.

• the customer reaches the counter and greeted by the counter crew.

• the customer starts lining up the counter.

• customer reaches the counter.

The following are the standard way of giving service water incase customer asked for it EXCEPT:

• Ask politely the customer to wait but do NOT get the empty tumbler from the customer.

• Dining crew relays the request of service water to the counter assembler

• Refill directly from the original tumbler the customer used during eating.

• After filling up the tumbler, counter assembler places the water on the Jollibee tray and calls the dining crew. Dining then give to the customer asking them to get the tumbler.

What is the standard FST?

• 5 minutes

• 4 minutes

• 3 minutes

• 2 minutes

What do you mean by FST of Food Serving Time?

• Food Serving Time starts when the customer receives his/her change until all products are served.

• Food Serving Time starts when the customer reaches the counter and ends when the all products are served.

• FST starts upon lining up in the counter and ends when all products are served.

• FST starts when the customer receives the pending number and ends when all products are completely served.

What is the correct definition of TAT?

• TAT starts when the customer reaches the line and ends when all he reaches the counter to order.

• TAT starts when the customer reaches the counter and ends when the customer leaves the counter with or without pending orders.

• TAT starts when the customer is greeted with the counter and ends when all products are served.

• TAT starts when the customer reaches the counter and ends when he leaves the counter.

WHAT is OPA mean?

• Oder, Payment and Assembly

• Ordering, Payment and Assembly

• Order-Taking, Payment and Assembly

• Order, Payment & Assembly

Ordering time is___

• 25 seconds

• 20 seconds

• 45 seconds

• 30 seconds

How many minutes should take for to process payment?

• 30seconds

• 20seconds

• 45 seconds

• 25 seconds

Assembly should take only about ____.

• 35 seconds

• 30 seconds

• 45 seconds

• 40 seconds