Customer Type

Aggressive, uncooperative, and conflict behaviour. What is the type of personality that dislike this behaviour?

• Koala bear

• Owl

• Peacock

• Tiger

Straight to the point is one of the way to communicate with ____________

• Koala bear

• Owl

• Peacock

• Tiger

Give them a chance to express their ideas is the way to communicate with

• Koala bear

• Owl

• Peacock

• Tiger

All the descriptions are the tiger dislike EXCEPT

• Loose of personal power

• Being used by others

• Small talks

• Straight to the point

You see a peacock customer walk in to your shop. What should you do to communicate with them?

• Provide them with profit-loss, good-bad, pro-contra regarding the discussed topic.

• Ask more on “What?” instead of “How?”

• Give them chance to express their ideas, experiences and other things that they would like to talks about

• If communicating two-ways, it is suggested to use firm tone.

A customer walk in with a very friendly mood. Asking every staff in the outlet whether fine or not. Telling her/his weekend spend. What this customer dislike?

• Rejection

• Praise them

• Admire them

• Let them talk

A customer walk in to your outlet and quickly grab the product that she/he want. Straightly go to the counter and pay without asking anything. How to communicate with this customer?

• Have some chit chat with him/her

• Straight away give what they want

• Praise them on their appearance

• Create joyful environment

A customer walk in to your outlet and quickly grab the product that she/he want. Straight go to the counter and pay without asking anything. How to handle this customer?

• We have to be fast and explain fast to this customer

• Try asking their weekend spend

• Try chit chatting with this customer

• we have to be listener to this customer

A customer walk in with a very friendly mood. Asking every staff in the outlet whether fine or not. Telling her/his weekend spend. How to handle this customer?

• We have to be fast and explain fast to this customer

• Try asking their weekend spend

• We have to provide more information to this customer

• we have to be listener to this customer

A customer walk in to your outlet and asking your opinion which product better for his/her eczema problem. She/he proceed with your suggestion. How to handle this customer?

• We have to be fast and explain fast to this customer

• Try asking their weekend spend

• We have to provide more information to this customer

• We suggest a product to them and give a words of care