CP General Knowledge

What is our brand promise in Crowne Plaza®?

• Modern Business Travelers 

• Dare to Connect

• Making Business Travel Work 

Working together to connect with guests and colleagues in a more personal way... Relates to the Crowne Plaza® service style...

• True Hospitality

• Dare to Connect

• Making Business Travel Work

"We give relevant recommendations and ideas to ensure guests' get the "mostly" out of their free time, so they can recharge, re-energize and feel inspired"..

Falls under which service behaviour?

• Enable Quality Downtime

• Adapt to the Moment

"We adapt to what's right in front of us - reading our guests' moods and needs whilst adapting our pace, tone and the actions we take"...

Falls under which service behaviour?

• Dare to Make the First Move

• Adapt to the Moment

What is our service signature at Crowne Plaza®?

• In MY Name

• In YOUR Name

• In OUR Name

How far back does IHG's story go?

• 1977

• 1877

• 1777

William Bass, founded __________ in Burton-upon-trent, England

• Six Continents plc

• InterContinental Hotels Group

• Bass Brewery

In IHG we have a total of 18 Hotel brands

• True

• False

With IHG One Rewards app. it’s the quick way to book your favourite IHG® Hotel or Resort again and again

• True

• False

IHG Dining Deals offers up to 30% off at our restaurants + bars and earn 250 points per $25 USD spent.

• True

• False