Know Your Standards?

How big is the Standards team?

• 16

• 13

• 10

• 20

Answer explanation

Did you know:

Standards team consists of 16 staff

1 VP STAD

5 Executives

9 Associates

1 Special Duties

Which of the following duties fall under Standards?

• Cabin Crew Promotion

• Complaints and Compliments Processing

• Cabin Crew Service Records Processing

• Cabin Crew Annual Appraisal Framework (AA)

• Voice of Customer (VoC)

Answer explanation

Did you know:

Standards focuses on the metrics used to evaluate qualities of a SQ cabin crew (AA , C-/C+ , VoC, Promotion)

What's Her Name

and

Job Duties?

• Zaharah

  Compliments Processing

• Rosilawati

  Compliments Processing

• Zaharah

  Complaints Investigation

• Zelly

  Complaints Investigation

Answer explanation

Did you know:

Zaharah was a crew for 5 years before joining Standards in May22

If you have Cabin Crew AA framework related queries, who should you look for?

• 
• 
• 
• 
• 

Answer explanation

Did you know:

If you do not know which AO to look for in Standards, here's a quick guide of our duties:

Alicia - CC Promotion

Elijah - Complaints

Ivan - AA Framework

Jieli - VoC

Qingye - Compliments & Grooming

Which of the following campaigns is NOT

organised by Standards?

• GUEST

  Campaign

• Wellness Campaign

• Grooming Campaign

• Sustainability

  Campaign

Answer explanation

Did you know:

The 3 main campaigns organised by Standards are:

1) Wellness - Jan-Mar

2) GUEST - May-July

3) Grooming - Oct-Dec