Emotional intelligence can best be described as the ability to

• recognize and manage emotions in ourselves and others.

• respond in a calm manner to emotional situations.

• come up with rational solutions to our emotional problems.

• interact with others in a highly emotional way.

Which of the following is a true statement about emotional intelligence:

• Emotional intelligence means ignoring your emotions.

• Emotional intelligence means being an emotional person.

• Emotional intelligence is less important than traditional intelligence.

• Emotional intelligence can be defined in different ways.

A person’s cognitive ability is their ability to

• communicate fluently.

• hear and respond.

• learn and understand.

• listen attentively.

Which of the following accurately reflects the relationship between traditional intelligence and

emotional intelligence:

• Emotional intelligence cannot be increased, but traditional intelligence can be.

• Emotional intelligence is more difficult to measure accurately than

  traditional intelligence.

• Neither traditional nor emotional intelligence promotes a person’s career success.

• A high level of traditional intelligence results in a high level of emotional intelligence.

In your new job, you encounter an unhappy customer who yells at you. Immediately, you

realize that anger is welling up inside you. This realization demonstrates

• self-awareness.

• self-management.

• social awareness.

• relationship management.

Paul is feeling apprehensive about his sales presentation, but he doesn’t want to admit it

to himself. His coworker, Amanda, pointed it out to him while he was practicing what he was

going to say. What should she recommend that he do?

• Exhibit a positive attitude

• Boost his self-confidence

• Accurately assess his emotions

• Display empathy for another’s emotions

When you are angry about something and control your temper, you are demonstrating

• self-awareness.

• self-management.

• social awareness.

• relationship management.

Which of the following parts of self-management reflects the ability to adjust to new and

changing situations:

• Transparency

• Achievement

• Adaptability

• Positive attitude

In emotional intelligence, which of the following demonstrates self-management:

• Effective communication

• Recognition of others

• A sense of teamwork

• A positive attitude

When you understand and relate to another person’s feelings, thoughts, and experiences,

you are demonstrating

• self-awareness.

• self-management.

• social awareness.

• relationship management.