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CS Assessment #2

Authored by Arlene Cubangbang

Professional Development

Professional Development

Used 6+ times

CS Assessment #2
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Orders can only be cancelled before it has been Packed by the Seller. If customers wish to proceed with the cancellation of the item and it has not yet been handed over to our partner courier, they may contact the seller for cancellation request.

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All Digital Goods can be cancelled once it has been purchased.

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This occurs when the sale of the purchased item is restricted by law.

Lost

Prohibited Item

System Error

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Unsuccessful mobile top-up due to system issues.

Failed Top-up

System Error

Unserviceable Area

Prohibited Item

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What kind of products that can be fulfilled via SMS or email. No physical fulfillment is required of the seller.

Digital Goods

Bags

Wallet

Laptop

6.

MULTIPLE SELECT QUESTION

2 mins • 3 pts

What are the available payment options for Digital Goods? Choose any does apply.

COD

Credit / Debit Card

GCash

Lazada wallet

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Mobile Top-Up order limit of 4 mobile load orders per credit card account for any given mobile number within 24 hours.

True

False

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