CS Assessment #2

Orders can only be cancelled before it has been Packed by the Seller. If customers wish to proceed with the cancellation of the item and it has not yet been handed over to our partner courier, they may contact the seller for cancellation request.

• True

• False

All Digital Goods can be cancelled once it has been purchased.

• True

• False

This occurs when the sale of the purchased item is restricted by law.

• Lost

• Prohibited Item

• System Error

Unsuccessful mobile top-up due to system issues.

• Failed Top-up

• System Error

• Unserviceable Area

• Prohibited Item

What kind of products that can be fulfilled via SMS or email. No physical fulfillment is required of the seller.

• Digital Goods

• Bags

• Wallet

• Laptop

What are the available payment options for Digital Goods? Choose any does apply.

• COD

• Credit / Debit Card

• GCash

• Lazada wallet

Mobile Top-Up order limit of 4 mobile load orders per credit card account for any given mobile number within 24 hours.

• True

• False

What are the 3 SOP for Escalation of Orders Tagged as Delivered but Not Received (order made through Resellers)?

• Ask customer to directly chat with seller. If they already have.

• Escalate issue to Inhouse Managers with the following details:

  Order Number:

  Order Date:

  Order Details:

  Lazada Registered customer e mail/mobile number:

  Reason for escalation:

• Process refund if seller doesn’t provide feedback/proof of fulfillment within 48 bus. hours

• Process refund even if the seller provided feedback/proof of fulfillment within 48 bus. hours.

What are the 3 different kinds of Digital Vouchers?

• Food and Beverages

• Beauty and Wellness

• Fashion and Apparel

• Appliances

What are the Utility Bills payment under Sellers Remitbox.

• Meralco

  Kuryente Load

• Globe

• Home Credit

• Metrobank Card

• Maynilad Water