Day 03-Tools Part1 & New Subscription

Checking existence of NAS port ID will be from :

• ASSIA

• CST 360

• Matrix

If we found ( مكان التحصيل ) is Empty , that’s mean cst paid this bill

• TRUE

• FALSE

New subscription can apply through

• Call center (111)

• Stores

• Stores & call center

CPE with monthly fees (Rent) is available now for new CST

• TRUE

• FALSE

Which Tool Can Know Working Hours For Any Another Q

• Branches

• IVR

• WIKI

All Branches have same Working Hours and Days off

• True

• False

CST Can ............................From My WE

• Change Mobile Number & Mail

• Change Full Name

• Change National ID

Which of the below Taps Related to First Level Reference ?

• Advanced support Team

• Front Line

• Second level support Team

The duration of the warranty for CPE is one year from the date of receipt of the device

• TRUE

• FALSE

If CST eligible for (door to door) , your action

• create SR

• send mail

• create TT