Management Chapter 4

________ is the formal arrangement of jobs within an organization.

• Departmentalization

• Organizational design

• Organizational structure

• Work specialization

In describing the degree to which tasks in an organization are divided into separate jobs, managers use the term ________.

• work specialization

• departmentalization

• chain of command

• span of control

What kind of departmentalization would be in place in a government organization where different public service responsibilities are divided into activities for employers, children, and the disabled?

• product

• geographic

• outcome

• customer

The theory that a person should report to only one manager is called ________.

• authorized line of responsibility

• unity of command

• responsibility factor

• chain of command

A(n) ________ organization is highly specialized and rigidly departmentalized.

• organic

• complex

• learning

• mechanistic

For communication to be successful, meaning must be imparted and ________.

• received by the other person

• acknowledged by the receiver

• feedback must be sent back to the sender

• understood by the receiver

________ consists of all the patterns, networks, and systems of communication within an organization.

• The grapevine

• Interpersonal communication

• Organizational communication

• Open communication

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

• control

• motivate

• provide a release for emotional expression

• persuade

During the communication process, the message is converted to a symbolic form, called ________.

• decoding

• encoding

• deciphering

• expanding

List FOUR (4) barriers to effective communication that managers face.