Act Now! Pretest

Which of the following is an example of a long-term business goal:

• Expand into new markets

• Create a sales presentation

• Hire an accountant

• Develop departmental budgets

Why is goal setting important for every company?

• It helps companies measure progress.

• It is legally required.

• It guarantees customer satisfaction.

• It is a corporate formality.

Employees can help their employers meet important deadlines by

• staying on task.

• resolving complaints.

• improving profitability.

• following trends.

Natalie searched for 45 minutes to locate an important file folder, which she found under a pile of papers in an unmarked box that was stored under her desk. What action did Natalie fail to take that would have increased her efficiency and saved the company money?

• Staying organized

• Staying on task

• Using supplies wisely

• Observing safety standards

Dahlia just started her own business last month. Eventually she'll be concerned with other company goals, but right now she just wants to make sure her business gets off the ground. She knows many businesses fail within the first few years, so for now she needs to focus on

• achieving stability.

• hiring more employees.

• building a larger facility.

• developing new goods and services.

Monica wants to be a good employee and help her company achieve its goals. Which of the following actions should she take:

• Plan her vacation time wisely to make sure she isn't absent at crucial times.

• Come to work even when she's sick or has a family emergency.

• Make sure not to be more than half an hour late each day.

• Make up for missing many days by working even harder when she's at work.

Which of the following actions is best for employees to take to help their company achieve its goals:

• Use supplies wisely

• Attend career fairs

• Polish their résumés

• Make friends at work

Which of the following situations is an example of an employee taking action to increase sales:

• Annabelle calls on her customers to determine if they need additional products.

• Kevin advises a customer that shipping charges will increase 5% for orders over $1,000.

• Nancy orders additional inventory from a vendor who was offering deep discounts for a limited time.

• Nigel increases the markup of the company's primary product from 25% to 35%.

An amusement park company has worked hard to develop and maintain an image of a fun and friendly entertainment venue for families. What action can an employee take to help maintain this image?

• Learn about the park's attractions to offer helpful advice

• Arrive to work on time for each scheduled workday

• Use the park's supplies wisely

• Keep track of which snack items sell out each day

Quentin wants people to see his restaurant as family-friendly and affordable. Which company goal is Quentin trying to achieve?

• Project a certain image

• Support a cause

• Develop new goods and services

• Achieve stability