Day 04-Tools Part2 and Follow Up

Day 04-Tools Part2 and Follow Up

3rd Grade

10 Qs

quiz-placeholder

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Day 04-Tools Part2 and Follow Up

Day 04-Tools Part2 and Follow Up

Assessment

Quiz

Professional Development

3rd Grade

Practice Problem

Medium

Created by

Mahmoud Abo AlSoud

Used 291+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Choose the right arrangement for  the installation normal cycle

Call back to CRM>WO>DSL Check combo>Splitting>Network activation>CPE delivery and visit

WO>DSL Check combo>>Network activation>Splitting>CPE delivery and visit>Call back to CRM

WO>DSL Check combo>Splitting>Network activation>CPE delivery and visit>Call back to CRM

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

SLA For Line Problem is

7 WD

2 days

15 WD

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

if customer need to change package no need to make any verification with him

False

true

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

SLA for Check free ports is

7 WD

1 WD

No estimated time

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

in WO status customer can face 3 types of problem Line, Customer or TE problem

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

in case CST solved his problem what action needed

add midway comment only

add midway comment and SR

Create TT

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Send SMS with username and password from BSS this message will be received within :

1 Min

5 Min

10 Min

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