Interacting with Guests

How soon should you approach the guest when he is spotted at the entrance?

• 5 mins

• 1 min

• 30 secs or less

If there is no table available for the guest, what should you do?

• Ask existing guests to eat faster and leave.

• Ask whether they are willing to wait. Provide them with an approximate waiting time.

• Tell them there is no table available and attend to your other guests.

When escorting guests to their seats, you should walk at the guests' pace.

(True or False)

• True

• False

Before presenting the digital menu to the guests, what should you check?

• Check that the menu is shown visibly and clearly on the tablet.

• Check whether they are going to pay by cash or cheque.

• Check their budget for the meal.

Before recommending any food, what should you ask the guests?

• Ask guests if they have any dietary preference or restrictions.

• Ask how much they are willing to spend.

• Ask how much time they have.

After taking down the guests' orders, what should you do before submitting the order?

• Ask the guests how will they be paying later.

• Attend to the next guests immediately.

• Repeat the order and confirm with the guests.