Effective Communication Review

What is Communication?

• Only Talking

• The sharing of information, in which the receiver understands the meaning of the message in the way the sender intended

• Only Listening

• None of these

What portion of the day do managers spend communication?

• 1/2

• 2/5

• 2/3

• 3/4

Feedback is...

• The response to the initial communication

• The person the communication is directed at

• The person initiating the communication

• The initial communication

The "Receiver" is...

• The response to the initial communication

• The person the communication is directed at

• The person initiating the communication

• The initial communication

The "Sender" is...

• The response to the initial communication

• The person the communication is directed at

• The person initiating the communication

• The initial communication

The "Message" is...

• The response to the initial communication

• The person the communication is directed at

• The person initiating the communication

• The initial communication

Distortions are usually deliberate

• True

• False

Which of the following is true about distractions...

• are anything that interfere with the sender's creating and delivering a message and the receivers getting and interpreting the message.

• cause communication problems

• can cause the message to be misunderstood

• All of these

What is the channel of communication?

• a body of water that flows through the City of Communication

• the direction in which the communication is going

• the means by which the message is conveyed

• the tv channel that teaches adults how to communicate better

What are the main types of communication?

• Email, Talking, Texting, Zoom

• Verbal, Non-Verbal, Written, Visual

• Verbal, Written, Visual

• Mind Reading, Texting, Written