
Cancellations and refunds
Authored by jovany herreño
Education, Computers, Fun
University
Used 29+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Do we need written approval from the property to be able to cancel a reservation with fees?
Yes, but we still can do it without approval.
We never contact the partner when we are requesting a cancellation FOC
For legal reasons, we always need written approval to cancel a reservation FOC
I do not know it, I cannot answer it.
2.
FILL IN THE BLANK QUESTION
1 min • 5 pts
The guest wants to cancel the reservation due to COVID. I ____ tell this to the partner.
3.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
What are the reasons P can cancel a reservation (Pick all that apply)
Deposit wasn't paid.
AMEX or other CC not accepted
Overbooking
Modification
Guest Requested P.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For cancellation by "deposit wasn't paid", Can we cancel the reservation if the property has not sent the details?
Yes
No
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
In a cancellation process. Can I make a phone call to the property or the guest even though the TED form does not suggest it?
No, I cannot take any manual action before using the TED form.
Yes, as per channel selection, I have to call.
No, for cancellations I always have to call.
Yes, I just open the ticket.
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is the estimated time that the guest has to wait to receive a refund from Booking.com?
5 - 7 Business days
48 -72 Hours
7 - 15 Business days
24 - 48 Hours
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What are the details that the POC must have to be valid?
•The bank logo •Guest name •Merchant name
•Currency
•We never need POC, we always believe in the guest
• Guest ID
• Credit Card Pictures
• A letter signed by guest
• Transaction date
• I call the P and then I request the POC to the partner due to he made the charge.
• Merchant Name
• Transaction date
• Amount
• Currency
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
11 questions
Fun riddles
Quiz
•
KG - Professional Dev...
20 questions
consoles and games
Quiz
•
4th Grade - Professio...
10 questions
RUN BTS!
Quiz
•
7th Grade - University
15 questions
Minecraft 1.16
Quiz
•
KG - Professional Dev...
10 questions
Software Testing
Quiz
•
University
20 questions
Clones
Quiz
•
KG - Professional Dev...
10 questions
Quiz IAS 16
Quiz
•
University
20 questions
Module 8: State and Non-state Institutions
Quiz
•
11th Grade - University
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Education
18 questions
Valentines Day Trivia
Quiz
•
3rd Grade - University
12 questions
IREAD Week 4 - Review
Quiz
•
3rd Grade - University
23 questions
Subject Verb Agreement
Quiz
•
9th Grade - University
5 questions
What is Presidents' Day?
Interactive video
•
10th Grade - University
7 questions
Renewable and Nonrenewable Resources
Interactive video
•
4th Grade - University
20 questions
Mardi Gras History
Quiz
•
6th Grade - University
10 questions
The Roaring 20's Crash Course US History
Interactive video
•
11th Grade - University
17 questions
Review9_TEACHER
Quiz
•
University