Common hotel expressions

When the guest wants information about room types and availability 

• Good morning. Welcome to The Grand Hotel

• Could I have your ID, please?

• I’d like to book a room.

  Do you have any rooms available?

• Could you spell your (name or last name), please?

When the Guest needs information about the price, cost or money to pay

• How much does it cost?

• Could you spell your (name or last name), please?

• I need your credit card number to BOOK.

• What is the exact date of your arrival? 

When the guest has an unusual or difficult to spell name

• Could you spell your (name or last name), please?

• Good morning. Welcome to The Grand Hotel

• What is the exact date of your arrival? 

• Could I have your ID, please?

When you first meet the guest, you should make them feel welcome with a warm greeting.

• I’d like to book a room.

  Do you have any rooms available?

• How much does it cost?

• I need your credit card number to BOOK.

• Good morning. Welcome to The Grand Hotel

When you require information about the dates when the guest will come to the hotel.

• Do you have any rooms available?

• I need your credit card number to BOOK.

• What is the exact date of your arrival? 

• Could you spell your (name or last name), please?

When you need more information about the guest to fill out forms.

• Could I have your ID, please?

• How much does it cost?

• What is the exact date of your arrival? 

• Could you spell your (name or last name), please?

When the client already indicates the payment method, you must request information about the card in this way.

• Could you spell your (name or last name), please?

• I need your credit card number to BOOK.

• What is the exact date of your arrival? 

• How much does it cost?