DS AQA GCSE Business Quiz Unit 3

Using a production line to make goods continuously and in large numbers.

The withdrawal from sale by the manufacturer of a defective or contaminated item.

The removal, storage or destruction of unwanted material. Methods include recycling, burning and landfill sites.

The relationship between the business and the customer that puts the customer’s requirements at the centre of the operation to build brand loyalty.

The reasons people are interested in and committed to their job.

The process of buying items from a supplier and paying for them later; for example, 30 days after invoice date.

The process of buying goods and services including dealing with: • demand • selection of suppliers • analysing and negotiating prices • making the purchase • managing payments.

The network of organisations, people, activities, information and resources that take the product/service from supplier to customer.

The money spent by a business on goods and services.

The costs that stay largely the same, regardless of the business’ output.