Effective Communication

The CEO Ahmed writes an email but the managers do not understand

• Good communication

• Bad communication

Sara is the owner of a coffee shop in Al Ain. She has 50,000 followers on Instagram who like/comment on her posts and visit her shop

• Good communication

• Bad communication

Ahmed is the owner of a phone shop. He gives instructions to his managers who give instructions to the shop floor workers.

• Upwards (Up) communication

• Downwards (Down) communication

• Horizontal (Across) communication

Sara is the owner of a flower shop. She gets feedback from her workers to improve her shop.

• Upwards (Up) communication

• Downwards (Down) communication

• Horizontal (Across) communication

Google are working in a matrix structure on a new smart car. To create the car, the managers talk to each other. Example: Marketing Manager talks to Finance Manager.

• Upwards (Up) communication

• Downwards (Down) communication

• Horizontal (Across) communication

Alia is the Marketing Manager of a sweet shop. What is her job role?

• Marketing Manager

• Finance Manager

Alia is the Marketing Manager of a sweet shop. What are her responsibilities?

• Create a marketing plan, update social media, attract customers

• Create a cash flow, calculate income and expenses

Good communication is important for everyone to do their responsibilities, to achieve business goals.

• True

• False