
CS- Process Knowledge Test- Sep'22 First fortnight
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Easy
Vishnu Nair
Used 13+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer complains that captain collected extra Rs.25(Cash), however captain denied the same. What will be the resolution?
Not to provide any refund or coins
Credit 25 coins in Rapido wallet
Refund Rs.25 in Rapido wallet & debit the amount from captain account
Credit 20 coins as service gesture
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer complains that captain collected extra Rs.35(Digital payment) & shared the valid screenshot. What will be the resolution?
Refund Rs.35 in Rapido wallet
Call the captain & seek the confirmation
Credit 35 coins
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If a customer only mentioned "Hi" & not responded in chat/calls. What will be the disposition?
Customer side issue
Chat drop off
Captain collected extra
None of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How many attempts to be made to a customer for the chat drop-off scenario?
2 consecutive attempts
1 attempt to be made
3 consecutive attempts
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Customer complains that captain demanded extra, what will be the first step of an agent?
Apologize & provide assurance
Directly provide the resolution
Without apology directly go with further probing
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Select the right statement.
Can you tell us mode of payment you paid to captain
Request you to kindly confirm the mode of payment through which you have paid to captain
Tell me mode of payment
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
In case of 'Demanded Extra' do we credit coins as a service gesture?
Yes
No
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