Risk Awareness 2022 Q3

Which is the correct process for disarming at the Branch?

• Arrived at site > Verify machine ID > Disarm alarm panel > Open machine

• Arrived at site > Disarm alarm panel > Open machine

• Arrived at site > Verify machine ID > Look for correct labeling > Disarm alarm panel > Open machine

What should FLM do if he is not able to do transaction after servicing?

• Ask EO to do a transaction.

• Stay on-site and wait next CM to do a transaction.

• Report to SMC that he is unable to do transaction after all the above options were tried and have left the site.

• All above.

According to Operation Manual, how many pieces and above of jammed notes require the FLM to perform double counting?

• 200pcs

• 150pcs

• 100pcs

• 50pcs

FLM has no responsibility for TEbag error because EO is the checker.

• True

• False

What should FLM do if he found a loose note inside the safe?

• As long as he manages to clear all the jammed notes inside the machine and bring it up. Loose notes inside the safe can be ignored.

• FLM should try his best to take out the loose note. If all options have been used up but still unable to take out the loose notes, FLM is to escalate to SMC for advice.

• FLM should log in SLM call without trying.

What should FLM do if he/she found out that the ticket information has been wrongfully keyed in during ticket closure?

• FLM should immediately inform his supervisor and the supervisor has to email the correction with attaching FLM SR. On the other hand, FLM has to call and inform SMC to look out for the correction email.

• FLM to record down and keep to himself until DBS / DN query on it.

• FLM to call SMC and inform them about the error and ask SMC to make a note.

FLM need not close the Agile Lock Opener Ticket after he completed his service because he has already closed the Silvanus ticket.

• True

• False

FLM is to report any abnormality found on the field to the Supervisor / DN including ATM site lighting issues and aircon not working in the lobby.

• True

• False