Week 37-Sept

I have called you 3 times-because huyu buyer is unavailable-na nimeongea na Glories-akasema amepiga simu na huyo customer hapatikani,simu imekatika.-I need to know the next move-I have been here for more the 2 hrs now-Please help.-Tag only

Someone from your office called me the other day-akasema I qualify for a credit limit of 250,000-I want to understand how this works-I'm interested.-Tag only

.I got a message jana-kuna offer ya unga-I placed an order ya 210-bale at 2500-Leo ,zina fika-huyu driver wenu anasema ati mzigo yangu sio 2500 ni 2650.Hii nayo-naona mta cancel tu…-Tag only

App yangu sijui mbona haifunguki-Ebu confirm hapa-what is the price of dipers-Softcare?-Tag only

.Under Supply-Partner-Return/ Failed Delivery

Give a brief scenario when using this tags:

Partial Return?

Partial Returns due to No placement?

.Under fulfilment -Order delivery to Buyer,

Give a brief scenario when we use this tags.

Inventory Discrepancies- cancelled ?

Inventory Discrepancies- returned ?

Inventory Discrepancies- failed QC ?

.Under Supply-Buyer

Give a brief scenario when using this tags.

Order delivery-Wrong Items

Failed / Return orders-Wrong Goods Delivered

Under fulfilment-buyer.

Give a scenario when using this tags

Order Delivery-Wrong Items delivered

Order delivery-Wrong items replacement

To advise a customer who wants to open a business account,give 3 basic probing questions that will have you suited in knowing if this customer is a lead or not?-3

.Give 3 updates done on fulfilment in the month of August, and at least 2 reasons for each update and how it will contribute to you offering better service as a cx rep.-9