LUX DAY 7

Which department should we contact for the following issues ?

- Customer is querying a refund.

-Item in Return Refunded but the customer has not received the money back after 10 working days

- Item has status Return Accepted for longer than 48 hours

- Order has status Cancelled and has been Settled in Advance

• OF

• CC OPS

• CC MANAGEMENT

• WAREHOUSE

Which department should we contact if customer is requesting their store credit be converted to a card refund ?

• Warehouse

• OPS Team

• OF

• CC Management

Which department should we contact if JIT order has arrived at the local hub more than 48 hours ago but order hasn't released yet?

• CC OPS

• Warehouse

• Online Fraud

• DC4 Operations

Which department should we contact for the following scenarios?

- The JIT from DC4 is yet to be sent.

- No JIT has been assigned ( order is older than 48 hours )

- The JIT is stuck/delayed in customs

• Warehouse

• Online Fraud

• CC Ops

• DC4 operations

Which department should we contact if the issues are regarding Transit / Customer delay or queries , DDP failures , estimated delivery dates , recalls, redirections , redeliveries , return shipment queries and exception case collections ?

• CC TEAM

• SHIPPING

• ONLINE FRAUD

• DC4 Operations

Which department should we contact for premier delivery status , inquiry and Private Courier?

• Shipping

• Warehouse

• Premier

• DC4 operations

Which of the following department should we reach out for faulty returns/repairs ?

• Warehouse

• Online Fraud

• CC Ops

• Shipping

We can contact _________ for premier delivery status for NAP London Customer.

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

For EIP personal shopping inquiry for NAP international we can reach out to

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

Which department should we reach out to for replacement concerns ?

• CC Management

• Warehouse

• PREMIER

• Online Fraud