CNA Communication

Which of the following is an example of nonverbal communication?

• Writing a note in a patient's chart

• Giving an oral report to a supervisor

• Smiling at a new resident

• Speaking in an encouraging tone of voice to a resident

If a resident is difficult to understand, a nursing assistant should:

• Pretend to understand even when she does not so the resident won't be embarrassed

• Restate what the resident is saying in her own words

• Avoid communicating with the resident

• Use cliches to make things easier for the resident

Which of the following shows a correct conversion of 9:50 pm to military time?

• 0950

• 9:50

• 2150

• 1950

A nursing assistant's responsibility with a resident's medical chart is to:

• Keep the chart open for later use.

• Make changes to the care plan.

• Suggest the best treatment for the resident.

• Record observations and care.

When should documentation be recorded?

• Immediately after care is given.

• At the end of the shift.

• Whenever there is time to document fully.

• Before the care is given while there is extra time.

Which of the following is an example of objective information?

• Mr. Castillo is grouchy today.

• Mr. Castillo's BP is 116/80.

• Mr. Castillo says he feels dizzy.

• Mr. Castillo has a stomachache.

What is the first thing a nursing assistant should do after getting a work assignment?

• Set up residents for the next mealtime.

• Ask the supervisor to change one of the assignments.

• Check his assigned residents to see if immediate care is needed.

• Take vital signs on all residents assigned to him.

One way for a nursing assistant to communicate effectively with a visually impaired resident is to:

• Wait until the resident speaks before identifying herself.

• Touch the resident on the arm before speaking to let them know she is there.

• Use the face of an imaginary clock to explain the position of objects.

• Speak as little as possible while providing care to avoid disturbing the resident.

Tom's supervisor reprimands him for being late to work. Later, Tom yells at a resident for being slow. Which defense mechanism is Tom using?

• Displacement

• Regression

• Denial

• Rationalization

Which of the following is the best way for an NA to respond to an angry resident?

• Ignore the resident until he calms down.

• Try to find out what is causing the resident's anger.

• Ask the resident to stop being angry and yelling.

• Restrain the resident until he has calmed down.