Communication

Who is considered the sender?

• The person listening

• The person speaking

• The person mailing it out

• The person receiving

Which communication style is this: delivering messages simply and clearly, checking for signs of active listening, and thinking about what to say before speaking.

• Non-verbal

• verbal

• electronic

• active listening

What is taking ownership?

• a person takes responsibility for his/her own feelings and behaviors rather than blaming others

• A factor for building negative relationships

• Claiming what personal belongings are yours

• Being bossy and telling others what to do

Which communication style is this: aim to hurt or put down other people and show disrespect.

• Passive

• Aggressive

• Assertive

• Verbal

Which communication style is this: straightforward and avoids hidden meanings or agendas.

• Passive

• Active Listening

• Verbal

• Assertive

Which communication style is this: avoid conflict by not saying what is felt, thought, or desired.

• Assertive

• Active Listening

• Aggressive

• Passive

Which communication style is this: paying attention to the speaker, not interrupting the speaker, restating ideas, and asking questions.

• Verbal

• Assertive

• Active listening

• passive

Which communication style is this: communication using facial expressions, gestures, and body movements.

• Verbal

• Non-verbal

• Passive

• Active Listening

What are the factors for building positive relationships?

• Taking ownership in the relationship

• Being an active listener

• Using assertive communication

• All of the above

If verbal and nonverbal messages do not match, the receiver gets a _______ message.

• Positive

• Negative

• Clear

• Mixed