Netflix basics

What is Netflix?

• A prepaid subscription video and games service.

• A website to watch movies and shows

• An app to stream your favorite content and play games

What are the 3 main steps in the sign up process?

• Create username, choose country, enter payment method

• Create an account, select a plan option, enter a payment method.

• Create an account, identify devices to use, choose a plan, enter a payment option.

Select ALL the options available for customers to reset the Netflix password on their end:

• Via email

• Via text message

• Entering payment information

• They must call Customer Service

Select all the actions costumers can perform from their Account page:

• Change email

• Change name

• Create profiles

• Cancel account

• Manage profile preferences

When we say Netflix is a prepaid service, we mean...

• Customer pays after they have used the service

• Customer pays first in order to use the service

Can the customer create a Netflix account from the app if they have an iPhone?

• Yes, the sign up process is available from the app and browser

• No, iOs devices must sign up from the browser first