Unit 4

I'm going on vacation and need to make sure my Dominion Energy bill gets paid. What type of customer am I?

• New Customer

• Third Party

• Second Party

• Existing Customer

What is the default deposit amount if there is not enough service location history?

• 300

• 40

• 260

• 100

I will check Contact History on EVERY call except storm duty.

• Yep!

• You best believe it!

• YUP

• You got that right!

The deposit amount is the average bill multiplied by ...

• 1

• 2

• 4

• 3

What self serve options does dominion offer it's customers?

• Bank Draft

• Budget Bill

• Manage Account

• ebill

Which is Not an advantage of Bank Draft?

• No Fees

• Less checks to write

• Discount

• Saves postage

If my tenants move out in the winter I don't want my pipes to freeze! What type of owner's agreement do I need?

• Revert Seasonal

• Revert Automatic

• Revert Limited

• Revert Non-Automatic

A deposit is required when a customer does not have satisfactory credit with Dominion Energy within the last 12 months.

• True

• False

A new customer is someone who has not has service within how many months?

• Three

• Six

• Nine

• Twelve

eBill sends customer's their bill via Email

• TRUE

• FALSE