Provide Housekeeping Services to Guests

Those guests only stay at this hotel. They are very ____________

• annoyed

• loyal

• happy

• well-groomed

Guests can make many ____________ of a housekeeper. Always try to smile and try to help as best as you can.

• complaints

• invitiations

• requests

• comments

It's important you know how all the in-room equipment and ______ work in a guests room.

• TV

• bathroom

• applicants

• appliances

If you are sick and cannot go to work you need to ___________your workplace.

• notify

• notice

• send a friend to

• change

Follow the correct ____________ for the task and you will be able to do it well.

• polices

• procedures

• policies

• politeness

She always looks very ____-____________

• well-groomed

• well-mannered

• well-fed

• well-informed

He was a little _________ when his friend was late for their meeting.

• arrogant

• amused

• shocked

• annoyed

If you find _____ equipment in the room you need to tell your supervisor and perhaps the maintenance person.

• beautiful

• faulty

• expensive

• working

Guests leave personal and valuable things in their rooms so room ________is very important.

• presentation

• cleanliness

• security

• standard