COMMUNICATION

nonverbal communication that occurs through conscious or unconscious gestures and movements

• body language

• communication

• electronic health record (EHR)

• etiquette

• facsimile machine (fax)

The key element in communication is speaking clearly.

• True

• False

Which of the following is a good way to improve listening skills and understand a message?

• facing the sender

• avoiding eye contact

• interrupting the speaker

• all of the above

Which of the following are nonverbal forms of communication?

• Facial expression

• Posture

• Tone of voice

• Touch

Which of the following is the person to whom the message is directed?

• Sender

• Receiver

• Medium

• Feedback

What are the two types of communication?

• Verbal and Physical

• Nonverbal and Verbal

• Face-to-face and Descriptive

What is an example of written communication methods?

• Log patient history in computer system

• Texting boss to ask for sick day

• Recording a patient's symptoms on paper

• speak face-to-face with patient about sickness

What is an example of a cultural barrier?

• Loud music plays as nurse talks to patient

• A pharmacy is not wheelchair accessible

• Deaf child struggles to form sentences

• Women doesn't make eye contact due to religion

different races

• Physical barrier

• Psychological barrier

• Cultural barrier

• Linguistic Barrier

Which of the following is an example of Physical/Environmental barriers?

• A beautiful female/male

• An uncomfortable meeting place and noise

• To be frustrated