2.4 Internal and External Communication

What is the purpose of communication, EXCEPT?

• To provide information about the business

• To give instruction

• To answer a mathematic question

• To collect information about the business

"Please do not smoke in the office". A notice is posted in the office notice board.

Above is a internal or external communication?

• Internal Communication

• External Communication

Sending messages between people working for the same organisation.

• External Communication

• Internal Communication

• Communication Barrier

• Medium of Communication

__ is the transferring of a message from the sender to the receiver, who understands the message.

• Communication

• Medium of Communication

• Internal Communication

• External Communication

A _________ is the information or instructions being passed by the sender to the receiver.

• Receiver

• Message

• Feedback

• Sender

____ is between the organisation and other organisations or individuals.

• Internal Communication

• Medium Communication

• External Communication

Which of the following is an example of external communication, EXCEPT?

• Order goods from supplier

• Advertising goods or services in Youtube

• Sending information to customer about price

• A call to IT Engineer on laptop having problem, need to fixed

Which of the following is the 2nd process in effective communication?

• Receiver

• Feedback

• Message

• Sender

The _____________ or sender of the message is the person starting off the process by sending the message.

• Transmitter

• Receiver

• Message

• Feedback

_____ involves a message which does not call for or require a response.

• One-way communication

• Two-way communication

• Formal Communication

• Informal Communication