Chap1 Intro HRM (MGTP 2)

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

• orienting and training new employees

• appraising employee performance

• building employee commitment

• developing customer relationships

Which of the following best explains why human resource management is important to all managers?

• Technological changes and global competition require clear organization charts

• Sophisticated accounting controls are supported by human resource managers.

• An enthusiastic labor force is likely to provide financial support to local unions.

• Investing in human capital enables managers to achieve positive results for the firm.

According to experts, the primary hindrance to a firm's productivity is its inability to______________

• establish effective manufacturing facilities

• acquire and maintain human capital

• use advanced accounting controls

• attain adequate cash and credit

________ is the right to make decisions, to direct the work of others, and to give orders.

• Leadership

• Authority

• Management

• Responsibility

Which of the following best defines line authority?

• management over a small staff in a public firm

• management with flexible decision-making powers

• a manager's right to advise other managers or employees

• a manager's right to issue orders to other managers or employees

) In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation.

• staff managers; line managers

• line managers; middle managers

• line managers; staff managers

• functional managers; staff managers

Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________.

• training specialist

• staff manager

• line manager

• recruiter

Which of the following has historically been an integral part of every line manager's duties?

• responding to customer complaints

• handling personnel issues

• creating personnel policies

• establishing dress codes

A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.

• maintaining department morale

• controlling labor costs

• protecting employees' health

• marketing new products and services

Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities?

• staff authority

• line authority

• functional authority

• corporate authority