NU - QUIZ1

What is the core of Total Quality Management?

• Customer Satisfaction

• Increase revenue

• Grow the Business

Is the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs.

• Quality

• Benefits

• Value

What era did the quality management started?

• the Middle Ages

• the Early Ages

• the Late Ages

The process of quality management started with craftsmen and their _______.

• apprentices

• slaves

• laborers

Complete the following statement: "While the history of quality management has gone through a number of changes, but the end goal is still _________.

• neutral

• the same

• consistent

What era did the formal quality management started?

• 1900s

• 1920s

• 1940s

What was the focus of quality management when it was first introduced formally?

• Finished Product

• Raw Materials

• Employees

What era was the quality control standard changed with the process that we are still using until now?

• 1920s

• 1940s

• 2000

William Edward Deming and Joseph Juran helped the growth of what country in terms of their quality management after the Second World War?

• Japan

• USA

• China

What is the first stage in the Deming Chain Reaction?

• Improve Quality

• Costs Decrease

• Provide More Jobs