Business Communication Mc

The communication process begins when the sender

• determines the appropriate communication channel.

• has an idea.

• encodes an idea into a message.

• plans for feedback.

Positive language in business messages

• is an attempt to mislead readers.

• conveys less information than negative language.

• grants the reader all requests or demands.

• tells what is and what can be done.

Before organizing and composing a message, two questions should be asked: Why am I sending this message? and _____.

• Why did my boss give this task to me?

• What do I hope to achieve with this message?

• How can I get this message written as quickly as possible?

• Do I have enough time and financial resources to complete the work?

Using body language is ______________ communication.

• verbal

• non verbal

All of the following are good reasons to provide feedback except to _______.

• let the sender know you received the message

• ask question

• correct the speaker

• give information if needed

Description of communication skills

• the ability to convey or share ideas and feelings effectively.

• things that stop you being able to communicate effectively with other people

• the ability to convey information professionallyin a short document

• reports, letters, emails, social networking

Which of the following is not a barrier to communication?

• Language

• Noise

• Distraction

• Body Language

All of the following are examples of effective communication skills except.

• Calm voice

• Eye contact

• Arms crossed

• Open body posture

 What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch

• They ask questions for more information

• They change the subject

• They yawn

Which of the following is an example of active listening?

• Good eye contact.

• Listener has encouraging facial expressions.

• Listener shows interest in person.

• All of the above.