Ashley is helping Laia make soup. Ashley says, “Chop up your carrots. But first, find your cutting board. And before that, make sure you have all your ingredients.” What mistake is Ashley making in giving directions?

Giving directions that are too challenging

Using too much negative language

Written communication is less effective when readers must

work to understand what the communication means

find the information they need within the communication

follow the writer's logical train of thought.

spend a minimum amount of time reading the communication.

Before sending a professional email message to a business associate, a businessperson should

proofread the message for spelling and grammatical errors.

make sure that the message is typed in capital letters

code the message's importance as “high priority.”

insert a vague statement in the message subject line.

Which of the following information should be shared immediately with all staff:

A customer has complained about the service s/he received

A customer has requested that the business extend its hours.

An employee of the business has been caught shoplifting.

An employee of the business may soon be transferred out of town.

Which of the following will help you have a pleasant voice when speaking to customers:

Speaking at a comfortable volume

A good way to immediately calm an irate customer who has just made an angry complaint is to

thank the customer for identifying the problem.

tell the customer s/he needs to contact the corporate office.

explain company policy related to the complaint.

ask the customer why s/he thinks there is a problem.

Buisness Administration Core

Authored by Jashan [Student]

Professional Development

9th - 12th Grade

Used 83+ times

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20 questions

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MULTIPLE CHOICE QUESTION

30 sec • 5 pts

After only her seventh month in business, Martha realized that her new business venture was paying off, and she would be taking home a $1,000 profit for the month. Finally, she could reap the financial rewards of being the boss. This is an advantage of what type of business ownership?

Merger

Partnership

Corporation

Sole proprietorship

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

For her new job, Tasha has been asked to write a report. She has found a website with information regarding her topic. Which of the following would help her identify whether the information on this site is accurate:

A table of contents

A bibliography

A professional-looking website design

A date of modification less than one year old

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The office photocopier is jammed again! Fortunately, there is an instruction manual to guide you through the process of removing the jammed paper. What is the best way to use the manual to clear the photocopier?

Perform the first step, and then verify that you have performed it correctly in the manual. Repeat this process in sequential order until all the steps are completed.

Read the entire manual in sequential order and then perform all of the steps in reverse order to remove the jammed paper.

Briefly skim the manual in reverse order and then follow the steps in sequential order to remove the jammed paper.

Read step one and then perform step one. Repeat this process in sequential order until all of the steps are completed and you have removed the paper.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is an effective way to support and encourage someone who is talking to you?

Avoid making any noise while the speaker is talking

Interrupt the speaker to debate what s/he has said

Clap as the speaker makes each of her/his main points

Make comments such as “yes” or “I see” occasionally

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively:

Past experiences

Attention span

Age differences

Language skills

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which of the following adds meaning to the words a speaker uses:

Tone of voice

Tempo

Accuracy

Economy of speech

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is

anger

sadness

joy

nervousness

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Buisness Administration Core

After only her seventh month in business, Martha realized that her new business venture was paying off, and she would be taking home a $1,000 profit for the month. Finally, she could reap the financial rewards of being the boss. This is an advantage of what type of business ownership?

For her new job, Tasha has been asked to write a report. She has found a website with information regarding her topic. Which of the following would help her identify whether the information on this site is accurate:

The office photocopier is jammed again! Fortunately, there is an instruction manual to guide you through the process of removing the jammed paper. What is the best way to use the manual to clear the photocopier?

What is an effective way to support and encourage someone who is talking to you?

The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively:

Which of the following adds meaning to the words a speaker uses:

If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is

Ashley is helping Laia make soup. Ashley says, “Chop up your carrots. But first, find your cutting board. And before that, make sure you have all your ingredients.” What mistake is Ashley making in giving directions?

What should employees be willing to accept when defending their ideas objectively?

What should a business employee do immediately after taking a telephone message for a coworker?

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