FSC Excellence 3

Which is true about Key Step #1?

• Attend to the guests right away

• Greet guests sincerely

• Standard greeting is "Good morning/Good afternoon"

• Greetings can be personalized

Which is not true about suggestive selling?

• Complete the four basic food items

• Suggest large items

• Suggest new products and promotional/marketing activities to guests.

• Try other products if the guest already refused 

In Key step # 4, make sure to state the amount of money given by the guest for the following reasons: 

• To confirm the amount received

• To avoid confusion in the event the guest claims of a short change

• An opportunity to suggestive more products

For OPA, average time for payment is _______ seconds

The cashier performs all 7 key steps. This is the most basic system used in Jollibee stores. This system is recommended during slack periods.

• Cashier Only Counter System

• 1 POS Counter System

• One line counter system

In this system, one cashier and one counter person (CP) attend to a single line of guests. The cashier performs most of the key step while the CP acts as a runner or assembler.

• Cashier Only Counter Syste

• One Line Counter System

• Outside Order-Taker System

This system is used the long queues (more than 3 persons deep) are observed. With an OOT, guests in line are immediately attended to.

• Cashier Only Counter System

• One Line Counter System

• Outside Order-Taker System

• 2 line system

Outside order taker should start taking orders from the ______ person in line moving in a zigzag manner towards the back of the line

It begins when the guest first interacts with the service organization or system and ends when the delivery of the desired service is completed and the guest exits the process.

• Service tools

• service delivery process

• Counter Service Process

For Peak Management, _____ minutes before peak time, we let the cashier crew break.