ZCLA Induction Recap Week 2

ZCLA Induction Recap Week 2

Professional Development

20 Qs

quiz-placeholder

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ZCLA Induction Recap Week 2

ZCLA Induction Recap Week 2

Assessment

Quiz

Fun

Professional Development

Practice Problem

Medium

Created by

Marco Zanotto

Used 18+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If we aren't communicating with a customer's smart meter, the customer will need to do a...

Smart Meter Wealth Check (SMWC)

Smart Heater Self Check (SHSC)

Smart Meter Health Check (SMHC)

Smart Peter Elf Neck (SPEC)

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If you need to connect an IHD to a SMETS2 meter, which system will you use?

KAP

The BOL

ABE

Quote & Switch

3.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Select all things that are compliance on a smart meter booking.

Check vulnerabilities

Someone over 18 must be at the property.

Offer all three data collection options.

Check contact details.

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

SFE was used for which kind of smart meter?

SMETS1 DCC Enrolled meters.

SMETS2 meters.

SMETS1 Secure brand meters.

5.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

You're processing a COT Move Out for today, what should you get from the customer? (Select two)

Meter reading

Forwarding address

Marketing consent

Extended MPAN

6.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Jas wants a refund of £750. They have traditional meters. What will Jas have to do?>

Make a complaint to the Ombudsman.

Send a photo of the meter showing serial number and reading.

Submit a meter reading online.

Fill out the G17 Refund Request form online.

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Eric wants a refund of £2500 from his account. He has a smart meter. There is no suspicious activity on the account. What will you need to do?

Raise the request to Payments.

Offer as a cheque refund.

Refuse.

Press backslash and select "Big Refund".

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