ZCLA Induction Recap Week 2

If we aren't communicating with a customer's smart meter, the customer will need to do a...

• Smart Meter Wealth Check (SMWC)

• Smart Heater Self Check (SHSC)

• Smart Meter Health Check (SMHC)

• Smart Peter Elf Neck (SPEC)

If you need to connect an IHD to a SMETS2 meter, which system will you use?

• KAP

• The BOL

• ABE

• Quote & Switch

Select all things that are compliance on a smart meter booking.

• Check vulnerabilities

• Someone over 18 must be at the property.

• Offer all three data collection options.

• Check contact details.

SFE was used for which kind of smart meter?

• SMETS1 DCC Enrolled meters.

• SMETS2 meters.

• SMETS1 Secure brand meters.

You're processing a COT Move Out for today, what should you get from the customer? (Select two)

• Meter reading

• Forwarding address

• Marketing consent

• Extended MPAN

Jas wants a refund of £750. They have traditional meters. What will Jas have to do?>

• Make a complaint to the Ombudsman.

• Send a photo of the meter showing serial number and reading.

• Submit a meter reading online.

• Fill out the G17 Refund Request form online.

Eric wants a refund of £2500 from his account. He has a smart meter. There is no suspicious activity on the account. What will you need to do?

• Raise the request to Payments.

• Offer as a cheque refund.

• Refuse.

• Press backslash and select "Big Refund".

Select all options that must be said for compliance on a COT Move In:

• Property shape.

• Unit rates and standing charges.

• Effects to credit score.

• Plan name.

TRUE OR FALSE: Binky moved in to a property we supply today and wants to set up an account. She MUST provide a tenancy agreement.

• True!

• False!

TRUE OR FALSE: We can not process COT Move In's for a date in the future.

• True!

• False!