ASSESSMENT SEPT 22

This is where the customer can see the Reviews and Ratings of the Product and Seller

• Lazada Reviews

• Product Reviews & Seller ratings

• Seller & Customer Feedback

• Customer Reviews

5 coins can be earn for writing a reviews per product and _____ coins per day.

• 30

• 41

• 40

• 20

__________ exists in the known on how we collect, use, store, disclose or process the data we collect and receive

• Privacy Policy

• Lazada terms % conditions

• Lazada Help center

• Customer privacy

________ is type of complaint pertaining to a delivery person.

• Customer complaint

• Lazada Complaint

• Courier Complaint

• Company policy

A new contact reason mapping with defined fraud and risk scenarios

• Fraud seller

• Trust & Safety

• Trust reason

• Fake order

___________ are transactions which originate from the Lazada Platform but are executed and completed outside of the Lazada Platform whether successfully or not.

• Lazada Transaction

• Off Platform Transaction

• Offline Transactions

• Customer transaction

_______ is a type of attack often used to steal user data including log in credentials, card information and personal data.

___________ is when a person received a delivery without his/her consent

Items that are owned and fulfilled by our sellers at their warehouse address,

• NON DRTM

• DRTM

• IM CHAT

• LAZADA WAREHOUSE

A form where in, a buyer can request to return an Item within 7 days / 30 days .

• Delivery Form

• Online Processing form

• ORFF

• ORF (Online Return Form)