HST COMMUNICATION TEST REVIEW

In verbal communication, how is emotion expressed?

• Through confidence

• Tone of voice

• By frowning or crossing one's arms

• Language choice

Which of the following is a good way to respond to constructive criticism?

• Show appreciation

• Blame others

• Get angry

• Make excuses

Which of the following should be done when giving constructive criticism?

• Attack the employees intelligence

• Get frustrated with the mistake that was made

• Choose words carefully

• Stand over the person and put your hands on your hips

What is another term for "symptom"

• Subjective observation

• Objective observation

• Assessment

• Treatment

What does being sensitive to boundaries mean?

• The ability to recognize the emotional and physical limits of others.

• Encouraging a patient to do something that he says he cannot do.

• Being firm with patients.

• The combination of empathy, respect, and courtesy

Which of the following is a benefit of oral communication over written communication?

• It is revised before delivery

• It can be researched for accuracy

• It provides immediate feedback

• It clearly organizes thoughts.

Which of the following is NOT a standard of documentation that should be followed by health care workers?

• Double-check for the correct patient, chart, and form.

• Sign any information inserted into a patient file.

• Record information performed or observed by another health care worker.

• Draw a single line through an error, write the word "error", and initial it.

What should be done if you are concerned about a patient's ability to understand important information?

• Get permission from the patient to speak with a family member

• Give the patient the information and assume he understands when he nods

• Assume it will not harm the patient not to know every detail

• Leave it to the physician to figure out because you have other tasks that need to be completed

How should subjective statements by the patient be documented?

• With your initials

• Exact words in quotation marks

• Preceded by "Patient said...

• In parentheses

Which is an open-ended question?

• When did you last eat something?

• Do you have abdominal pain?

• Have you ever had a heart attack?

• How did you fall?