MMB Boot Camp

What is the hotkey used for leaving notes in MMB?

• CTRL+SHIFT+F5

• CTRL+F5

• CTRL+SHIFT+F3

• CTRL + F3

What tab would you choose to see the last payment made?

• Action Hist

• Contracts

• Cust Hist

• A/R History

Which 2 tabs can you go to see what services the customer has/pays for?

• Contracts

• A/R History

• Incidents

• Event Hist

Please list steps to add a contact

• Contracts>Contract History> Ctrl A

• Cust Site>Ctrl D

• Monitoring>Contacts>Ctrl A

If the customer advises they are going on vacation and would like you to add special instructions, what is the correct path?

• Cust Site>Site>Dispatch>Add new>Add Temporary

• Monitoring>General Dispatch>Add Temporary

• Monitoring>General Dispatch>Create Permanent

What Function key would you use to Search for a customer without leaving notes?

• F5

• CTRL + F3

• CTRL + F5

• F3

What function key is used to open and close an incident?

• F5

• CTRL + F3

• CTRL + F5

• F3

What tab would you choose to view the notes on the account?

• Cust Site

• Job Hist

• Incidents

• Action Hist

If we needed to update the customer's billing address, which tab would we go to?

• Monitoring

• Cust Site

• A/R History

• Event Hist

Under what 2 tabs can you see how much the customer's monthly bill is?

• Cust Site & Contracts

• Contracts & A/R History

• A/R History & Event History

• Contracts & Monitoring