BSHM 3A- Fron Office Operation (Quiz 1)

One of the front office functions includes

• maintaining guestroom status

• handling room service

• guest registration

The first step in checkout is to give the guest a final copy of the bill.

• True

• False

It is the of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel.

• Housekeeping Department

• Food and Beverage Department

• Front Office Department

is responsible for procuring the goods, raw materials & services required to operate the organization effectively.

• Kitchen department

• F&B department

• Purchasing department

FO department operates 24 hrs. a day

• True

• False

It is an arrangement of relationships that guieds a group of people for the achievement of specific goals.

• Organizational chart

• Business center

• Reservation

To accept, block, store, and assign guest room reservations for individuals and groups.

• Billing

• Reception

• Reservations

It is the stage when the customer is planning to avail an accommodation in the hotel.

• Pre-arrival

• Arrival

• Occupancy

• Departure

Direct and coordinate the activities of the front office department.

• Housekeeping manager

• Front office manager

• F&B manager

To provide guest services by carrying their luggage and assisting guests to their rooms.

• Billing

• Concierge

• Bell service