Workplace Readiness Practice w/Explanations

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• critical thinking and problem solving.

• work ethic.

• teamwork.

• creativity and innovation.

Answer explanation

The key word is NEW. Coming up with something NEW is an example of creativity and innovation.

Tags

WRS-01

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Developing and/or improving a product, service, or processes

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

Answer explanation

"Developing" something would be to make something NEW. Making something new would require you to be creative and/or innovative.

Tags

WRS-01

You have researched the history of a product development and are about to propose providing and additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability

• creativity and innovation

• integrity and resolve

• customer service

Answer explanation

If you are proposing "an additional service" then you are suggesting something NEW. Creating something NEW is an example of creativity and innovation.

Tags

WRS-01

Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism

• big-picture thinking

• dependability

• creativity

Answer explanation

When people "propose" something, it usually means they are suggesting a NEW idea. Being able to come up with NEW ideas is an example of creativity.

Tags

WRS-01

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity

• efficiency

• professionalism

• big-picture thinking

Answer explanation

"Creativity" comes from the word "create" - Jasmine created something new, so she was being creative.

Tags

WRS-01

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• negotiation

• innovation

• collaboration

• initiative

Answer explanation

The key word is NEW - an innovation is something new.

Tags

WRS-01

An example of demonstrating creativity and innovation at work is to:

• arrive to work on time each day

• follow work protocol as stated by the employee policies

• have a positive relationship with your manager

• learn to do your job more efficiently

Answer explanation

While all the answers are good work practices, only "learn to do your job more efficiently" requires you to be creative or innovative because you have to learn to do something NEW.

Tags

WRS-01

The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking

• innovation

• information security

• career management

Answer explanation

Improving something requires you to come up with a NEW (and better) way to do it, so it would be an example of innovation.

Tags

WRS-01

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...

• research how competitors have done it

• ignore requests that are outside of your job description

• ask your coworkers what they would do

• consult the employee handbook

Answer explanation

When looking for NEW ideas, you want to look in NEW places. Asking people in your workplace or looking in the employee handbook probably only give you ideas similar to what you already do. Researching someone NEW, like your competitors, is more likely to give you NEW ideas.

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WRS-01

Which of the following statements best resemble the creative process?

• Find a disruption and imitate it

• Find a repeating pattern

• Find a pattern and disrupt it

• Focus a single idea and repeat it

Answer explanation

Being creative involves doing something NEW. When you "repeat" or "imitate" something or follow a "pattern", you are just copying something else. If you disrupt a pattern though, it means you break the pattern and do something NEW.

Tags

WRS-01