Business Communication

Which of the following is NOT a way to help you with time management during a meeting?

• Ask attendees to help keep track of time

• Ask for help resolving issues

• Check the clock frequently

• Follow-up on issues you can't resolve immediately

Which of the following describes an Indirect communication style?

• Very deliberate; provide very accurate, carefully thought-out results

• Readily expresses emotions, thoughts, and feelings without holding back in any way

• Fast-paced and assertive; can be argumentative

• Tends to hold back on giving away too much information that may reveal their inner nature

Verbal communication is the use of _______ and ______ to relay a message.

• gestures, sound

• sounds, language

• signs, language

• language, gestures

What helps bring collaborators together?

• Friendships

• Shared values

• Good moral values

• Good ideas

People who have _____ fields of experience are more likely to understand one another.

• Different

• Special

• Identical

• Similar

Which of the following is usually known for their aggressive, competitive natures?

• Relator

• Director

• Thinker

• Socializer

During active listening, "receiving" is the purpose of :

• Taking in all of the information about the communication

• Focusing on the information you've received

• Interpreting the meaning of the communication

• Restating the information you have received

What is the purpose of verbal communication?

• To clarify a thought

• To relay messages to one or more receivers

• To understand a thought

• To relay messages to one or more senders

Which of the following tips applies to maintaining constructive relationships?

• Follow through on your responsibilities

• Acknowledge problems openly and honestly

• Remain objective

• Recognize accomplishments

• Look for improvement opportunities

What is the first step in communication planning?

• Determine the purpose of the message

• Identify the audience

• Clarify objectives

• Determine the best channel of communication

• Outline the communication for delivery