Ch 4 BUS2017 Planning Business Communication

According to the text, communication can be defined as the transmission of ________ from one individual or group to another.

• verbal and nonverbal messages

• information and meaning

• verbal messages

• sounds

The process of communication begins when ________.

• the receiver decodes the message

• a message is sent over a communication channel to the receiver

• the sender has an idea

• a message is put into words

Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as ________.

• frame of reference

• noise

• lack of language skill

• bypassing

Encoding involves translating a message from its symbol form into meaning.

• True

• False

As the communication barrier known as bypassing reveals, meanings are contained in people rather than in words.

• True

• False

Applying the 3-x-3 Writing Process to Business Messages

In what phase of the writing process should you spend the most time?

• Brainstorming

• Writing

• Prewriting

• Revising

The first phase of the writing process involves writing a rough draft of your message.

• True

• False

Valuing length over clarity leads to conciseness in writing.

• True

• False

During the prewriting process, writers need to consider how the audience response will impact the company’s achievement of long-term goals.

• True

• False

During the drafting process, the writer should conduct research without assistance from stakeholders of the message.

• True

• False