IT Essentials final review ch 10-14 v2

Which subject area describes collecting and analyzing data from computer systems, networks, and storage devices, as part of an investigation of alleged illegal activity?

• cyber law

• computer forensics

• cryptography

• disaster recovery

In a computer forensics investigation, which type of data is considered volatile data and can be lost if power is removed from the computer?

• data stored on magnetic disks

• data stored on an internal drive

• data in transit between RAM and the CPU

• data stored on an external drive

What skill is essential for a level one technician to have?

• the ability to gather relevant information from the customer and pass it to the level two technician so it can be entered into the work order

• the ability to ask the customer relevant questions, and as soon as this information is included in the work order, escalate it to the level two technician

• the ability to translate a description of a customer problem into a few succinct sentences and enter it into the work order

What is used to control illegal use of software and content?

• chain of custody

• service level agreement

• End User License Agreement

• digital rights management

What determines the level of support that a call center technician will provide to an individual customer?

• Support is based on the SLA for that customer.

• All customers receive the same level of support by the call center.

• A level one technician will provide a higher level of support than a level two technician.

• An individual call center technician chooses the level of support based on the time available to assist the customer.

A bench technician enters the server room and finds the backup server computer case open. The hard drives containing patient medical data are all physically disconnected from the motherboard and the SATA data cables are hanging outside the case. Which step should the technician immediately take?

• Reconnect the SATA data cables to ensure continued data backup.

• Disconnect the SATA power cables to prevent the loss of persistent data.

• Place the hard drives in an external enclosure and begin backing up the data before releasing the drives to first responders.

• Locate an employee qualified to collect evidence.

What is the difference between a scripting language and a compiled language?

• Scripting languages need to be converted into executable code using a compiler, while compiled languages are interpreted as they are executed.

• Compiled languages are executed by the operating system, while scripting languages are executed by the CPU.

• Scripting languages are interpreted and executed line by line when a script is run, while compiled languages need to be converted into executable code.

Which methods can be used to implement multifactor authentication?

• VPNs and VLANs

• IDS and IPS

• passwords and fingerprints

• tokens and hashes

When responding to a call from a customer who is experiencing problems with a computer, the technician notices that a number of system files on the computer have been renamed. Which two possible solutions could the technician implement to resolve the problem? (Choose two.)

• Use antivirus software to remove a virus.

• Restore the computer from a backup.

• Change the folder and file permissions of the user.

• Reset the password of the user.

A technician suspects that a security issue is causing problems with a computer. What two actions could be performed to test theories of probable cause when troubleshooting the PC? (Choose two.)

• Log in as a different user.

• Disconnect the computer from the network.

• Search helpdesk repair logs for more information.

• Discuss solutions with the customer.