MCO - 11 Gérer les conflits
Authored by MUSTAPHA CHIKHI
Professional Development
University
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Un conflit se caractérise toujours par une dispute.
VRAI
FAUX
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Un conflit peut avoir des conséquences positives
VRAI
FAUX
3.
MULTIPLE SELECT QUESTION
30 sec • 5 pts
L’écoute active, c'est :
Ecouter attentivement
Déduire sa propre compréhension des propos de l'interlocuteur
Clarifier
Interpréter les propos
Reformuler
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
La communication non violente, c’est éviter le conflit à tout prix.
vrai
faux
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Un conflit est toujours lié à la personnalité des acteurs.
vrai
faux
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Quand un conflit éclate en entreprise, c’est toujours le manager qui prend la décision finale.
vrai
faux
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Les conflits ne sont pas des fatalités, ils peuvent s’anticiper.
vrai
faux
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