
102 - team work - theory wk 2
Authored by Julie Yarwood
Other
12th Grade
Used 6+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What details does a contract of employment contain?
Personal details of the employee
List of salon services and prices
Outline of individual job role and responsibilities
Details of the salon opening and closing times
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When dealing with a task the trainee is unsure about, who should they seek agreement from?
client
friend
manager
parent
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which one of the following is acceptable behaviour in the salon?
Wearing open toe shoes and salon uniform
Wearing fashionable but comfortable clothes with tidy hair
Unshaven to appear cool with best ripped jeans on
Unwashed showing remains of last nights make up on face
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which one of the following is unacceptable behaviour in the salon?
Asking for assistance from a colleague
Being polite and considerate to colleagues
Working in a safe and hygienic manner
Shouting across the salon to obtain attention
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What are the possible consequences of maintaining client care?
Client may complain to manager
Client may take legal action against the salon
Client happy with service received
Employee may receive a warning from the manager
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why is it important to communicate in a clear and polite manner
To appear moody with colleagues and clients
To hide lack of confidence when speaking to clients
To be unprofessional when dealing with clients
To ensure that others can understand what is being said
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If a client complains that they have become wet at the basin how may they react?
raise voice
be confused
look freightened
happy expression
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